Cancellation & Refund Policy

Last updated: October 11, 2026

Requests not yet confirmed

You can cancel a booking request at any time before the walker confirms it. The full amount is returned to your FindDogWalker wallet immediately.

Confirmed bookings

You can cancel a confirmed booking online for a full refund up to 24 hours before the scheduled start time. Inside that window, please contact support — walkers reserve that time for you and may have turned down other work.

If the walker declines or doesn't respond

If a walker declines your request, or doesn't confirm it before the start time, you are refunded in full to your wallet automatically.

If something went wrong

If a service wasn't delivered as booked, contact us within 48 hours of the scheduled end time through the contact page or a support ticket. We'll review the booking, messages and any evidence and may issue a full or partial refund.

Wallet balance and withdrawals

Refunds are credited to your wallet so you can rebook instantly. If you'd prefer your refund returned to your original payment method, contact support and we'll arrange it where the payment provider allows.